You’re not alone right now.
ThroughLine paused your reflection because something you wrote matched language that can signal serious distress. That's not a judgment about you. It's a decision we made when we built the app: if there's any chance someone is in real pain, we'd rather pause and point toward real support than carry on as if everything is fine. We're a therapy companion app, not a crisis service. The people and organizations below are trained for exactly this kind of moment, and they're available right now.
If you believe the crisis protocol was enacted without using crisis language, we’d welcome you to report the context to us if you feel comfortable. Please reach out to us at hello@throughlineapp.com.
When you're ready to come back to ThroughLine, it will be here. There's no pressure to reflect right now.
Whatever you're carrying, your therapist is the best person to help you work through it. If your next session feels too far away, it's worth reaching out to them directly.
Take care of yourself.
If you're in the US
988 Suicide and Crisis Lifeline Free, confidential support 24/7 for anyone experiencing a mental health or suicidal crisis. Call or text 988, or chat at 988lifeline.org/chat. 988 Suicide and Crisis Lifeline is also accessible for deaf and hard of hearing users via videophone. Call 988 using a VP number, or use the online chat at 988lifeline.org/chat.
Crisis Text Line Free, 24/7 text-based support from a trained crisis counsellor. It is fully text-based and does not require a voice call, making it a good option for anyone who cannot or prefers not to use the phone.Text HOME to 741741, or visit crisistextline.org.
Veterans Crisis Line Dedicated support for US military veterans and their families, available 24/7. Call 988 then press 1, text 838255, and visit https://www.veteranscrisisline.net.
The Trevor Project Crisis support for LGBTQ+ young people, 24/7by phone, text, and chat. Call 1-866-488-7386 or visit thetrevorproject.org/get-help.
If you're in the UK
Samaritans Someone to talk to, any time of day or night, whatever you're going through. Call 116 123, email jo@samaritans.org, or visit samaritans.org. Relay UK Free service that lets deaf, hard of hearing, and speech-impaired people communicate over the phone via a live relay assistant. Use it to contact Samaritans by dialling 18002 116 123, or download the Relay UK app from the App Store, Google Play, or Microsoft Store.
Shout Free, confidential text-based crisis support, 24/7. Text SHOUT to 85258, or visit giveusashout.org/get-help.
SignHealth Crisis Text Line A free, 24/7 crisis text service for Deaf people, powered by Shout. Text DEAF to 85258.
NHS 111: If you're not sure what level of support you need, 111 can help you work out the right next step. Available 24/7. Call 111 or visit 111.nhs.uk.
Combat Stress Dedicated mental health support for UK veterans and their families, available 24/7. Call 0800 138 1619 (free) or visit combatstress.org.uk.
Switchboard The national LGBTQIA+ support line, open to anyone in the UK. Call 0300 330 0630 (10am–10pm daily) or chat at switchboard.lgbt.
Wherever you are
Befrienders Worldwide A global network of emotional support volunteers. Their directory can help you find a listening service in your country befrienders.org.
Find a Helpline A searchable directory of free, confidential crisis support services worldwide, searchable by country and type of support findahelpline.com.